WELCOME TO G-SUMMIT JOHANNESBURG 2018!

Following on CX18 in Nashville, USA (1-4 May 2018), Genesys South Africa will organize on 17 July 2018, G-Summit Johannesburg in The Forum, Bryanston. G-Summit Johannesburg will be the key CX event in 2018 for Genesys customers, partners and prospects, with an interesting program of keynotes, breakout sessions and time for networking. A great opportunity to get inspired by many customers, partners and business partners at the Genesys Partner Paviljon located at the unique venue in Bryanston.

The agenda will contain some sparkling keynotes from Genesys CMO Merijn te Booij about CX Singularity and also from Prof Adré Schreuder, founder & CEO of Consulta South Africa. For special inspiration Genesys will have pioneering explorer and adventurer Riaan Manser in the speakers line up as well. Manser rose to prominence on becoming the first person to cycle around the perimeter of Africa. For over 24 months, alone & unaided, he pedalled a staggering 37,000 km through 34 countries, some of which rank as the most dangerous countries on Earth. On seeing Riaan’s story on television, Nelson Mandela personally requested a meeting with Manser, saying it was “a performance that will inspire the youth of the continent”.

SPEAKERS

Kim de Boer

Senior Sales Director
(Benelux & South East Africa)
Genesys

Merijn te Booij

CMO
Genesys

Prof. Adre Schreuder

CEO
Consulta

Simon Wright

Product Marketing Director
Genesys

Mark Angus

CEO & Managing Editor
Knowledge Executive

Adriaan van Staden

Senior Sales Manager South East Africa
Genesys

Deon Scheepers

Senior Manager Strategic Business
& Solutions Consulting
Genesys

Riaan Manser

Pioneering Explorer

Jody Roberts

Senior Solutions Consultant
Genesys

Shehnaaz de Vries

Domain Owner, Retail IT CRM and BPM
& Solutions Consulting
Allan Gray

Sinomnqa (Nomi) Bodlani

Manager, Retail Client Services
Allan Gray

Amanda Halpin

EMEA Business Development Manager
Genesys

Siegfried Schallenmuller

GM Customer Experience Europe
Dimension Data

Chris Woodward

CEO
Anana

Evan Jones

CIO
Harambee Youth Accelarator

Paul McIntyre

Wild Africa Experiences creator
Elingo

PROGRAM

09.00 – 09.30
welcome, coffee & registration
09.30 – 10.00
opening G-Summit Johannesburg
10.00 – 11.00
keynote The CX Singularity
Merijn te Booij, CMO Genesys
11.00 – 11.20
break
11.30 – 11.50
The Happy Path: Where CX and UX meet
Nomi Bodlani and Shehnaaz de Vries, Allan Gray
11.50 – 12.50
keynote There’s an Ocean between saying and Doing
Riaan Manser, Pioneering Explorer
12.50 – 14.05
lunch & networking
14.05 – 15.45
breakout sessions
15.45 – 16.15
break
16.15 – 16.45
keynote Customer Expectation is an Illusion – the Delusion of Perception
Adre Schreuder, Consulta
16.45 – 17.05
Genesys Awards Ceremony 2018
17.15 – 18.30
networking, drinks & music

REGISTRATION

PARTNER & BUSINESS PARTNER SPONSORS

PLATINUM SPONSOR

GOLD SPONSORS

SILVER SPONSOR

BUSINESS PARTNER

CATERING SPONSOR

LOCATION

The Forum
Sloane St, Bryanston
Sandton, 2191
South Africa

The location

WWW.GENESYS.COM

About Genesys
Genesys® powers more than 25 billion of the world’s best customer experiences each year. Our success comes from connecting employee and customer conversations on any channel, every day. Over 10,000 companies in more than 100 countries trust our #1 customer experience platform to drive great business outcomes and create lasting relationships. Combining the best of technology and human ingenuity, we build solutions that mirror natural communication and work the way you think. Our industry-leading solutions foster true omnichannel engagement because they perform equally well across channels, on-premise and in the cloud. Experience communication as it should be: fluid, instinctive and profoundly empowering.